All guides
Latest help guides and updates
Use this page to see every guide. Dates change only when the advice or instructions receive a meaningful update.
2026-07-12
Wi-Fi keeps disconnecting: checks in the right orderInternet & Wi-Fi • Work out whether repeated dropouts come from one device, weak coverage, the router or the internet service.
2026-07-12What to do when computer storage is fullComputer Help • Safe ways to find large files, remove temporary items and make room without deleting important data.
2026-07-12What to do after entering details on a fake websiteScams & Safety • Immediate actions after entering a password, card number or identity information into a suspicious website.
2026-07-12What to do after a scammer had remote accessScams & Safety • Immediate steps after someone viewed or controlled your computer through remote-access software.
2026-07-12What to do about a fake Microsoft support callScams & Safety • How to recognise a fake support caller and respond if you installed software or shared information.
2026-07-12What is two-factor authentication?Technology Explained • A simple explanation of verification codes, authenticator apps, passkeys and recovery methods.
2026-07-12What is cloud storage?Technology Explained • A simple explanation of online file storage, synchronisation, backups and common risks.
2026-07-12What is Microsoft 365?Technology Explained • A plain-English explanation of Microsoft 365, Office apps, email, OneDrive and subscriptions.
2026-07-12Suspicious virus pop-up: what to doScams & Safety • Safe steps when a browser shows a full-screen warning, alarm sound or phone number to call.
2026-07-12Printer says offline: fixes in orderPrinters & Devices • A plain-English checklist for an offline Wi-Fi or USB printer.
2026-07-12New computer setup checklistSetup Guides • A practical order for updates, accounts, files, email, printers and backups before retiring the old computer.
2026-07-12NBN not working: basic checks before callingInternet & Wi-Fi • Safe checks for a home NBN outage, including equipment lights, provider status and restart order.
2026-07-12Modem, router and Wi-Fi explainedTechnology Explained • Understand what each internet device does and which one to restart.
2026-07-12How to turn on two-factor authentication safelyScams & Safety • A simple explanation and setup checklist for adding a second sign-in check.
2026-07-12How to speed up a slow computerComputer Help • Safe first steps for a slow Windows computer, including restarts, storage checks, updates and startup programs.
2026-07-12How to set up email on a new deviceSetup Guides • Add an existing email account to a computer, phone or tablet without creating a duplicate account.
2026-07-12How to scan a document safelyPrinters & Devices • Simple steps for scanning a paper document to a computer or phone and checking the saved file.
2026-07-12How to restart your modem and routerInternet & Wi-Fi • A safe restart sequence for internet equipment without performing a factory reset.
2026-07-12How to protect family photosSetup Guides • Create more than one copy of important photos and check that the copies really open.
2026-07-12How to move files to a new computerSetup Guides • A safe data-transfer process with checks before the old computer is erased.
2026-07-12How to make accounts safer with better passwordsScams & Safety • Practical password steps for email, banking and other important accounts.
2026-07-12How to improve a weak Wi-Fi signalInternet & Wi-Fi • Simple placement and coverage checks before buying a Wi-Fi extender or mesh system.
2026-07-12How to connect a wireless printerPrinters & Devices • Connect a printer to Wi-Fi, then add it to a Windows computer, phone or tablet.
2026-07-12How to connect a smart TV to Wi-FiPrinters & Devices • Connect a smart TV to the correct wireless network and check streaming apps safely.
2026-07-12How to connect a phone, tablet or computer to Wi-FiInternet & Wi-Fi • A simple guide to finding the network name, entering the password and checking the connection.
2026-07-12How to check Windows Update safelyComputer Help • A beginner-friendly guide to checking Windows updates without using third-party update tools.
2026-07-12How to back up important filesComputer Help • A simple backup plan for documents, photos and other files before a computer fails.
2026-07-12Computer will not start: safe checks firstComputer Help • Plain-English checks for a computer that will not turn on, shows a black screen or stops during startup.
2026-07-12Browser versus search engine: what is the difference?Technology Explained • A simple explanation of Chrome, Edge, Safari, Google and Bing.
2026-07-12Basic phone or tablet setup checklistPrinters & Devices • A beginner-friendly checklist for updates, accounts, Wi-Fi, email and backups on a phone or tablet.