Test another device
When the problem happens, check a second phone or computer. If only one device fails, focus on that device.
Move close to the router
Test in the same room as the Router: The device that shares the internet connection with computers, phones and other devices, usually through Wi-Fi. Full definition. If the connection becomes stable, coverage or interference is likely.
Restart the equipment once
Follow the safe modem-and-router restart guide. Do not factory-reset the equipment.
Forget and reconnect on one device
On the affected device, forget the Wi-Fi network, reconnect and carefully enter the password.
Check for an outage
Use mobile data to check your provider and NBN network status. If every device loses internet together, the service may be the cause.
Note the pattern
Write down the time, room, device and light status. A clear pattern helps decide whether you need better placement, a mesh system or provider support.
Still stuck?
Social Blade IT Services can help onsite or remotely. We explain the next step before extra work or parts.