Internet & Wi-Fi
These guides separate Wi-Fi problems from internet outages so you do not reset or replace the wrong thing.
Easy • 10 minutes
How to restart your modem and router
A safe restart sequence for internet equipment without performing a factory reset.
Open guide → Easy • 15–30 minutesWi-Fi keeps disconnecting: checks in the right order
Work out whether repeated dropouts come from one device, weak coverage, the router or the internet service.
Open guide → Easy • 15 minutesHow to improve a weak Wi-Fi signal
Simple placement and coverage checks before buying a Wi-Fi extender or mesh system.
Open guide → Easy • 5–10 minutesHow to connect a phone, tablet or computer to Wi-Fi
A simple guide to finding the network name, entering the password and checking the connection.
Open guide → Easy • 10–20 minutesNBN not working: basic checks before calling
Safe checks for a home NBN outage, including equipment lights, provider status and restart order.
Open guide →Not sure which guide fits?
Describe the problem in normal words and we can help choose the safest next step.