No hidden fees. Clear estimates before we start.
Clear pricing for onsite and remote computer help across Logan, Brisbane South and the Gold Coast. Final cost depends on time, distance, parts and the actual problem.
Onsite IT Support
+ $50 call-out fee
Minimum 1 hour. Best for computer repairs, Wi‑Fi issues, printer setup, new device setup, virus cleanup and home visits.
Remote Support
No call-out fee
Minimum 30 minutes. Best for email problems, software help, account setup, slow computers and basic troubleshooting.
Urgent Priority
Usually within 2 hours, where available.
Urgent fee is added to normal onsite labour and call-out fees.
Urgent priority fees
Urgent priority means we aim to attend within 2 hours, depending on the time booked and availability.
| Urgent time range | Urgent fee | Estimated first hour onsite |
|---|---|---|
| Before 8:00am | +$99 | $259 |
| 9:00am – 3:00pm | +$50 | $210 |
| After 3:00pm | +$99 | $259 |
Most jobs are completed the same day or the following day, depending on the time booked and availability.
Typical onsite visit costs
These are estimates based on common jobs. We confirm the price before doing extra work.
| Problem | Typical time | Typical onsite total | What is included |
|---|---|---|---|
| Printer setup or printer offline | 30–60 mins | $160 | Connection, drivers, test print, basic setup |
| Email/password help | 30–60 mins | $160 | Email setup, account access help, storage checks |
| TV internet/streaming setup | 30–60 mins | $160 | Wi‑Fi connection, apps, login support |
| Wi‑Fi or internet issue | 30–90 mins | $160–215 | Modem/router checks, device connection, Wi‑Fi advice |
| Slow computer tune-up | 1–2 hrs | $160–270 | Startup cleanup, updates, storage and malware checks |
| Virus/scam/hacked cleanup | 1–2 hrs | $160–270 | Suspicious program checks, cleanup and safety advice |
| New computer setup | 1–2 hrs | $160–270 | Windows setup, accounts, printers, updates and basics |
| Data transfer or backup | 1–3 hrs | $160–380+ | Photos, documents and files moved/backed up |
Before we start
We explain the likely cost in plain English and let you decide.
Parts and licences
Parts, hardware, software licences and subscriptions are not included. If anything extra is needed, we quote it before purchase.
Honest advice
If a device is not worth repairing, we will tell you honestly before spending unnecessary time.
Pricing questions
Do I pay if it cannot be fixed?
If we cannot fully fix the issue because parts, passwords, internet access, account access, paid software, licences or replacement equipment are required, the support time and diagnosis time are still billable.
Are parts included?
No. Parts, hardware, software licences, subscriptions, cables, storage drives and replacement equipment are quoted separately before purchase.
Can you give an exact quote online?
Sometimes. Many IT problems need to be inspected first, so the website gives a realistic estimate range instead of pretending every job is the same.