Help after a computer scam, virus or suspicious access
Calm, practical assistance to remove unwanted remote-access software, check the computer, secure important accounts and explain the next steps in plain English.
Problems we can help investigate
We focus on practical cleanup and recovery steps. No technician can honestly guarantee that every account or device is completely risk-free, so we explain what was checked and what still needs attention.
Remote-access scams
Remove common remote-control tools, review startup items and check for unwanted software left behind.
Virus and malware concerns
Check suspicious programs, browser changes, popups, security alerts and unusual computer behaviour.
Password and account guidance
Help prioritise important passwords, recovery options and multi-factor authentication from a safer device.
Browser and email changes
Review unwanted extensions, changed homepages, forwarding rules and suspicious sign-in activity where access is available.
Updates and protection
Install important updates, check built-in protection and explain sensible ongoing precautions.
Clear next-step plan
Explain which banks, email providers, government services or other organisations you may need to contact yourself.
What happens during the appointment?
We establish what happened
We ask what the caller, popup or suspicious program did and which accounts or payment details may have been exposed.
We check and clean the computer
We inspect common remote-access tools, unwanted programs, browser settings, updates and basic security configuration.
We help secure important accounts
Where possible, we guide password changes, recovery checks and multi-factor authentication in a sensible order.
Pricing and urgent priority
Standard onsite: $110 per hour plus $50 call-out
Remote support: $70 per hour with 30 minutes minimum
Urgent priority: within two hours where available, with a $50 or $99 fee depending on booking time
Support time remains billable if account access, passwords, provider action or identity checks prevent completion. Financial losses and bank disputes must be handled with the relevant bank or authority.
See complete pricingWhen banking details were involved
Contact the bank immediately through its official number. We can help with the computer and accounts, but only the bank can block transactions, cards or transfers.
Use a safer device for urgent changes
When possible, change critical email and banking passwords from a different trusted phone or computer before returning to the affected device.
Scam and virus help questions
Should I turn the computer off?
If someone currently has remote access, disconnect it from the internet and end the call. Turning it off can also stop the active session until help is available.
Can you guarantee the computer is completely safe?
No responsible technician can guarantee that. We can perform practical checks and cleanup, explain what was found and recommend further steps or a full reset when appropriate.
Should I change every password?
Start with the main email account, banking and any account that reuses the same password. Changes should preferably be made from a separate trusted device.
Can you get stolen money back?
No. Contact your bank immediately and report the incident through the appropriate official channels. We can help secure the technology involved.
Can this be done remotely?
Sometimes, but onsite help is often safer when remote-access software or a complete loss of trust in the computer is involved.
Will I lose my files?
Many cleanup jobs do not require deleting personal files. If a reset or replacement is recommended, backup options and risks will be explained first.
Related help and service areas
After suspicious access, the computer, email account, passwords and backups may all need attention.
Worried after remote access?
Read the immediate steps to protect banking, passwords and the affected computer.
Worried someone accessed your computer?
Stop communicating with the caller and contact us using the official details below.