Clean the glass
Use a soft dry cloth. Remove dust that could appear as marks.
Place the document correctly
Use the corner guide on the glass or the automatic feeder arrows.
Open trusted scan software
Use Windows Scan, the manufacturer’s official app or the built-in phone scanning feature.
Choose file type
Use PDF for documents with pages. Use JPG for a single photo.
Choose a clear file name
Include the document type and date, but avoid sensitive information in a file name that may be shared.
Scan and open the saved file
Check every page is readable and correctly rotated before discarding the paper or sending the file.
Still stuck?
Social Blade IT Services can help onsite or remotely. We explain the next step before extra work or parts.